Moans® Custom Policies
Moans® will do its best to execute the approved sketches as nearly as possible to the design. However, please be aware that not all stones are readily available, nor do they come in all varying sizes and/or colors.
If a substitution is necessary, the Moans® designer has the discretion to make the final determination for the stones available at the time of fabrication. Any stones will be substituted at equal or greater value.
Consultation includes a sketch(es) for your custom order. However, if the client decides not to use Moans® for the fabrication of their jewels after receiving our sketches, a $150 fee will be charged for the sketch.
There is a 50% non-refundable deposit required to initiate the order.
The balance is due prior to shipping.
Shipping and sales tax will be applied on the final invoice.
April to August is 6 to 8 weeks from the deposit.
September to March is 8 to 12 weeks from the deposit.
Any order placed less than 8 weeks prior to the client’s deadline may be subject to a 10% upcharge.
Any order placed less than 4 weeks prior to the clients deadline may be subject to a 25% upcharge.
Please be advised that due to the high volume of custom orders after November 15th, securing a place on the production schedule is subject to availability.