If you would like to speak to someone about your idea for a custom piece. Please contact us and a representative will be in touch. Thank you!

Moans® Custom Policies

Chris and his team work together on every order. Some of the jewelry is complex and can take up to two to four artisans to complete.  

Design Specs: 

  • Moans® will do its best to execute the approved sketches as nearly as possible to the design. However, please be aware that not all stones are readily available, nor do they come in all varying sizes and/or colors.
  • If a substitution is necessary, the Moans® designer has the discretion to make the final determination for the stones available at the time of fabrication. Any stones will be substituted at equal or greater value. 
  • Consultation does not include a sketch(es) for your custom order. However, if you would like to have a sketch of your design a one time fee of $150 is charged. 

New Orders:

  • There is a 50% non-refundable deposit required to initiate the order. 
  • The balance is due prior to shipping. 
  • Shipping and sales tax will be applied on the final invoice. 
  • Wholesale customers can apply to be resellers.
  • You can make payments on your invoice through PayPal. There is no requirement on the length of time your need to take to pay for your jewelry. This is a great way of getting exactly what you want without having to make any compromising.

Production Time:

  • Spring/Summer Orders: April to August is 6 to 8 weeks from the deposit. 
  • Fall/Winter Orders:  September to March is 8 to 12 weeks from the deposit.
  • Rush Orders: 
  • Any order placed less than 8 weeks prior to the client’s deadline may be subject to a 10% upcharge. 
  • Any order placed less than 4 weeks prior to the clients deadline may be subject to a 25% upcharge. 
  • Please be advised that due to the high volume of custom orders after November 15th, securing a place on the production schedule is subject to availability.